How long does shipping take?
United States: 5-12 working days
United Kingdom: 6-12 working days
Europe: 7-13 working days
Australia: 7-14 working days
Please allow 1-3 days for processing.
How much is shipping?
We offer free shipping for a limited time! Please note that we try to get the package to the destination as quick as possible, after it has arrived it is up to the local postal service to deliver your package in a timely manner. Any customs or duty fees are the responsibility of receiving party. How do I track my order? We will send you a tracking number to your email once the package has been shipped.
Can I cancel my order?
Cancellations are possible only the first 12 hours after placing an order .
What does the warranty cover?
If your Madermis product arrives and you notice it doesn't work or function correctly or is somehow broken, we will send you a replacement.
Madermis warranty does not cover physical damage from misuse or accidental damage to the product.
What is the return policy if I don’t like this product?
If the product didn't meet your needs, you can return for a refund(return at your expense). Just contact us any time! You are protected when: The item you ordered did not arrive within the time promised by the seller. The item you received was not as described.
What happens if I receive the wrong item?
If there’s an issue with your order, defective, or otherwise not exactly what you wanted, then simply notify us, and we’ll give you a refund, exchange for the other item or store voucher.
What is Buyer Protection?
Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website. You are protected when: The item you ordered did not arrive within the time promised by the seller. The item you received was not as described.
If the brush head can't be changed, does that mean the brush lasts forever?
Yes!
Can the charging cord be used internationally for 220v?
-Yes! The cord is a USB charging cable.
Madermis warranty does not cover physical damage from misuse or accidental damage to the product.
How do you clean/sanitize it?
Rinse it under warm water and use an unscented liquid soap to remove dirt and makeup residue. You are protected when: The item you ordered did not arrive within the time promised by the seller. The item you received was not as described.
Can I use it every day?
Sure!
Is it suitable for direct makeup removal?
Yes!
