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WARRANTY

12-MONTH WARRANTY
If your Madermis product arrives and you notice it doesn't work or function correctly or is somehow broken, we will send you a replacement.

INSTRUCTIONS:

  1. Take a clear video of the defect.
  2. Email info@madermis.com with a sentence about the defect and your video attached.
  3. Once approved, send back your product as directed with all contents it came with.
  4. A replacement of your product will be processed once we have received the defective one.
You have 12 months from the date ordered, to process a warranty application.
Madermis warranty does not cover physical damage from misuse or accidental damage to the product.
Applications that do not meet these criteria will not be approved for a return.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
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